International Terms and Conditions

This page (together with the documents referred to on it) tells you the terms and conditions under which we supply the products listed on our website www.unguentarium.eu (our site) to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering products from our site. You should understand that by ordering our products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any products from our site.



DEFINITIONS

Business Day: a day (other than a Saturday, Sunday or a Public Holiday when Banks in Slovenia are open for business)
Conditions: these terms and conditions as amended from time to time
Contract: the contract between the Seller and the Buyer for the Buyer for the supply of Goods in accordance with these conditions
Customer: the person or firm who purchases the Goods from the Seller
Seller: the seller of the Goods as defined herein
Deliverables: the deliverables described in the Order
Goods: the goods (or any part of them) set out in the Order
Goods Specification: any specification for the Goods, including any relevant drawings



INFORMATION ABOUT US

We operate the website www.unguentarium.eu a trading name of UNGG d.o.o., a company registered in Slovenia under company number 6790569000. Our VAT number is SI 39815889. We are VAT taxable person.



SERVICE AVAILABILITY

Our site is only intended for use by people resident in the following countries: see Shipping Rates.

We can ship to virtually any address in the EU. Orders from other EU countries will need to be sent by email, and will need to be confirmed before the order is processed, payment is charged, and despatch is made. The order will be held until the customer advises the final confirmation.



PRODUCT OFFER

Due to the characteristics of business online, the offer of the online store Unguentarium changes and updates quickly and frequently.



PRICING AND TAXES

All prices are quoted in EUR. Prices quoted on our website include VAT.

If you are a European Company and VAT Registered, please enter your EU VAT number in »Special Instructions« box on cart page. Please note we verify every VAT number manually and match your business name.

Prices are valid at the time of order, they may change daily and do not have predefined validity.

Published prices and the prices in issued offers are irrevocable and shall be valid only for purchase through our web site www.unguentarium.eu. Prices are valid in case of using payment methods listed below.

In the event that the price changes during order process, the seller will allow withdrawal from the order and try to find a solution that will be to the mutual satisfaction.

The contract between the seller and customer is concluded at the moment when the seller confirms the order (the customer receives an e-mail confirmation). From that moment, all prices and conditions are fixed and apply to the seller and customer.

Some Al-Amiq® products are available only on request and therefore do not have the price listed. For such products, the price is determined individually »on request«. The customer requests a quote by online contact form or by email.



PAYMENTS METHODS

Unguentarium® provides the following methods of payment:

  • Bank transfer — customers will receive detailed instructions in the order confirmation e-mail
  • PayPal

    Seller shall issue an invoice to customer with a breakdown of costs.

    The purchase agreement or contract is in electronic form stored on the provider's server and made available to the customer at any time in his user profile (My Account).



    ORDERING GUIDELINES

    Orders can be placed through our website, by email or telephone. In order to avoid communication errors we strongly recommend orders to be placed in writing via our website or email. We guarantee the accuracy of written orders, however, we accept no responsibility for errors as a result of verbal miscommunication.

    We pride ourselves on the speed of our service. Orders are processed the same day they are received. We cannot guarantee despatch times in situations affected by circumstances beyond our control. Once the order has been processed, any changes will be treated as a new order.

    Whilst we do not impose minimum order quantities, ordering items in bulk can result in substantial savings.

    If any item is short delivered and has been charged for, Unguentarium will be more than happy to cover the cost of freight in sending the goods as soon as possible. Please note items are not backordered and need to be re-ordered at the time they become available.

    Orders to the store "www.unguentarium.eu" are treated as irrevocable and will be carried out. After submitting the online order, the consumer can withdraw from the order upon notice of resignation to the email address info@unguentarium.eu within 24 hours.



    ORDER CANCELLATION, RETURNS AND REPLACEMENTS

    Customer may cancel the order at any time before it’s fulfilled for a full refund by contacting us by e-mail (info@unguentarium.eu). Refunds will be processed within 10 working days. If your order has already been dispatched, please see our return policy.

    The consumer may, within 15 days of receiving the goods, withdraw from the order in writing without giving any reasons for the decision. It is considered that the message is timely if it is submitted within the time limit.

    The consumer must, within 15 days after notification of the withdrawal from the contract, return the goods to the company.

    Upon receiving the goods and checking out that they are intact and in the same quantity, the firm returns any payments made to the consumer in accordance with the law. The only cost of the consumer in connection with the cancellation of the contract is the direct cost of returning the goods.

    On the basis of Article 43c of the Consumer Protection Act repayment of cosmetics and cosmetic ingredients is not possible.

    Return of cosmetic products and ingredients can be only perfomed in case that the error was committed by the Unguentarium (sending the wrong items or the wrong quantity). In this case, it is possible to complain about the cosmetic product or cosmetic ingredient only if its packaging has not been opened and the guard or protective foil has not been removed.

    Any discrepancies must be reported within 7 days of receiving your order. Any discrepancies with your order will be logged in our system for quick reference so that we can manage your account better. No returns or exchange will be allowed after 7 days from receiving of your order.

    If an error has been made by Unguentarium with regards to a written order, either invoicing or packing, we will gladly pay for return shipment.

    For a rapid and simple solution to the problem the cooperation of the buyer is needed as well.

    Upon return of the goods the consumer shall also send the invoice for the goods and personal data and bank account where you would like the payment to be returned.

    We do not accept shipments with COD.



    PROCESSING THE ORDER

    The seller will ensure that all activities to carry out the accepted orders will start immediately after receiving the order. When selecting the option to pay by a bank transfer, the activities for the execution of the contract will start after the inflow of funds to the bank account.

    We pride ourselves on velocity of the provision of our services. Orders are processed daily. Once the order is received and processed, all changes are considered as a new contract.



    REFUSAL OF ORDERS

    The seller may refuse the order when he determines that under above conditions and information available the order cannot be executed.



    DELIVERY

    At Unguentarium® we are dedicated to offering you a fast and efficient service. So committed in fact that we promise to dispatch all our ‘in stock’ orders within 3 working days (even sooner where possible).

    When paying by Bank Transfer the order will not be shipped until we receive your payment.

    We use General Logistics Systems d.o.o. (GLS Slovenija) for all orders – domestic and EU addresses.

    All parcels can be tracked at: https://gls-group.eu/EU/en/home

    Delivery estimates for parcels are as follows:

    Zone Country(s) Day(s)
    1 Austria, Germany, Luxembourg, Netherlands, Belgium 2-3
    2 Italy, Denmark 2-4
    3 Hungary, France, Poland, Czech Republic, Slovakia, United Kingdom, Lithuania 2-5
    4 Romania, Spain, Sweden, Estonia, Latvia, Finland 3-6
    5 Portugal, Greece, Ireland 3-5
    6 Bulgaria 3-4
    7 Croatia 1-2

    Standard Shipping Cost

    Zone Package Weight Free Delivery
    <5 <10 <20 <30 <50 <80 <110 <140
    1 8,99€ 9,90€ 10,99€ 11,99€ 16,99€ 28,00€ 42,00€ 56,00€ Over 150€
    2 14,60€ 15,20€ 15,70€ 18,30€ 19,90€ 38,20€ 56,50€ 74,80€ N/A
    3 17,30€ 18,90€ 20,50€ 22,50€ 24,90€ 47,40€ 69,90€ 92,40€ N/A
    4 38,40€ 40,90€ 43,30€ 47,40€ 52,80€ 100,20€ 147,50€ 194,90€ N/A
    5 41,50€ 46,10€ 50,90€ 57,70€ 80,20€ 137,90€ 195,60€ 253,30€ N/A
    6 58,00€ 58,90€ 60,80€ 62,50€ 89,00€ 151,50€ 214,00€ 276,50€ N/A
    7 Flat rate 3,99€. Over 150€

    For large orders (>140 kg) or transport on pallet(s), the shipping cost is determined subsequently by agreement with the client.


    Customs and Brokerage Fees, Duties, and Taxes

    For orders that are shipped to destinations outside of EU, you may have to pay duties and taxes to your country's government.

    Unguentarium does not estimate nor collect these duties and taxes on your behalf. Please contact your country's customs office to obtain an estimate of the duties and taxes, if any, you will have to pay.

    We cannot and will not alter, falsify, or in any other way misrepresent or undervalue the declared value of an international shipment. The full amount of the purchased items will be noted on the customs declaration.

    In addition to duties and taxes, you may have to pay an additional brokerage fee to either your country's postal system (if your order ships via our International Standard or International Standard Plus shipping methods) or to FedEx (if your order ships via our International Economy and International Priority shipping methods). This fee, which is neither estimated nor collected by Unguentarium on your behalf, covers the carrier's cost of expediting the clearance of your shipment through your country's customs process. Check with your local postal office to estimate any brokerage fees, if any, you will have to pay.

    If you do not pay duties, taxes, or brokerage fees, then in many cases the parcel will be destroyed by your country's customs office and not sent back to us. In such cases, we will not issue a refund. We can only issue refunds for parcels that are returned to us.



    TIME TO DISPATCH AND DELIVERY

    All products that are in stock are dispatched within 2-7 working days after receiving your order. On Saturdays, Sundays and holidays dispatch of the goods is not performed.

    Items have a delivery time up to 7 days. For the delivery of items that cannot be obtained in due time, you will be notified in advance.

    For distillers brand Al-Ambiq® that are not in stock, delivery time is 15 to 20 working days from the payment of the invoice.

    In case the courier of the delivery service will not be able to get you at home, they will call you at the phone number that you have left upon submitting the order. You will then arrange with the courier / the delivery service the suitable date of the delivery of the package. If you are unavailable over the phone, a written notice will be left in your mailbox.



    COMPLAINTS ABOUT THE RECEIVED SHIPMENTS

    Inspect the received goods immediately and in the presence of the person from the delivery service. Any subsequent claims of damage of the goods are taken into account only in exceptional circumstances by the delivery service and the problem cannot be resolved on their behalf by the provider. Any damage should be entered in the minutes that the deliverer is obliged to sign.

    In the event of damage to the package and contents please inform us in writing within three days of receiving the package and send photos to our email address info@unguentarium.eu. Do not discard the damaged package and the contents until the process of damage evaluation is complete.



    PRIVACY POLICY

    We are committed to protecting your privacy and will use all reasonable endeavours to safeguard the privacy of its users. The information we gather from you is used by us to ensure that we give you the best possible service.

    When you register or place an order on our site it is necessary for us to collect certain information from you to enable us to complete our service.

    We need to know your name, e-mail address, billing address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status.

    We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order. Your telephone number is also given to our couriers.

    When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.

    Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

    We never share or pass on information we gather in the conduct of Internet/Mail order business. You will not receive unsolicited mail from other companies as a result of dealing with us.


    Informations We Collect from Visitors

    Newsletters. If you sign up to receive Newsletters from us, we will use the information you give us to provide the service(s) you have requested. We may occasionally contact subscribers to help us evaluate and improve the service that we offer.

    If you sign up for a subscription email service, we will hold the information you have provided for as long as you require access to the service requested. If you inform us that you wish to cancel a subscription we will remove you from our mailing list and your details will be deleted from our records.

    Cookies. When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

    These pieces of information are used to improve services for you through, for example:
    enabling a service to recognize your device so you don’t have to give the same information several times during one task recognizing that you may already have given a username and password so you don’t need to do it for every web page requested measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast.

    There are two types of cookie you may encounter when using the www.unguentarium.eu website:

    • First party cookies: These are our own cookies, controlled by us and used to provide information about usage of our site.
    • Third party cookies: These are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.
    _session_id Storing data on user activities online in a single visit. A cookie remains active only during the visit of the online store.
    _shopify_visit Storing data for keeping statistics of visits online store. A cookie remains active for 30 minutes after visiting the online store.
    cart Storing data on the contents of the basket of the individual user. A cookie remains active for another two weeks.
    _shopify_uniq Count of visits to the website of each user. A cookie remains active until midnight the following day.
    _secure_session_id Storing data on user activity online in a single visit for a subsequent placement of the order. A cookie remains active only during the visit of an online store.
    storefront_digest Assigning user access to an online store, as long as it is password protected. A cookie remains active for an indefinite period of time.
    _ga Recording visits to the website by Google Analytics. A cookie remains active for a short period of time.

    Opinions and comments of users. Opinions and comments of users, and reviews of products written by customers, are part of the functionality of the store, which are intended for user community. The provider allows the opinion to be written by any registered user of the store, but it is reviewed before the final publication by the provider. The provider will not publish posts and opinions that are in any way offensive or do not offer benefits to other users and visitors.

    By submitting an opinion or a comment, the user explicitly agrees to the terms of use. He/she permits the provider the publication of part or all of the text in all electronic and other media. The provider has the right to use the content for an unlimited period and for any purpose that is in the business interest of the provider, including the publication in the advertisements or other marketing communications. The author of the opinion at the same time declares and guarantees that he/she is the owner of the material and moral rights for the written opinions and comments, and he/she transfers these rights non-exclusively and for an unlimited period to the provider.



    DISCLAIMER

    The information contained in this website and via other social media channels is obtained from current and reliable sources. It is not intended to offer professional medical advice or treatment for any condition. You should not use our site or advice within to treat health conditions or to self-diagnose. We recommend that you consult your GP or nurse if you have any health concerns whatsoever.

    All of our advice has been provided on the basis that there are no known contra-indications to treatment. If you have any health problems or are taking any medication you should seek advice from your healthcare provider prior to using aromatherapy.

    We would also advise that you make an appointment with a local aroma therapist who will be able to take a full case history and offer you tailored treatment advice.

    We provide the information contained herein in good faith but make no representation as to its comprehensiveness or accuracy.

    This website summarizes our best current knowledge of the health and safety hazard information of the product.

    This website is thus, intended only as a guide to the appropriate precautionary handling of the material by properly trained personnel using this product.

    Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose.

    As the ordinary or otherwise use(s) of this product is outside the control of Unguentarium, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained.

    Unguentarium expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by Unguentarium as to the fitness for any use. The liability of Unguentarium is limited to the value of the goods and does not include any consequential loss.

    Unguentarium shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

    Unguentarium shall not be responsible for any damages resulting from use of or reliance upon this information.

    The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.



    MANUFACTURED PRODUCTS INGREDIENT DISCLAIMER

    As the availability of ingredients and raw materials is not always certain whether due to changes in nature or otherwise, Unguentarium reserves the right to substitute alternate ingredients/raw materials in the manufacture of its products and bases in order to maintain supply to its customers.

    Customers should always refer to the ingredients label as affixed to each product or to specification sheets which are current at the time of supply of the product.



    We wish you a pleasant shopping!



    Robert Slopko
    Managing Director